REFUND POLICY

Last updated July 18, 2024



Thank you for choosing our service. We are committed to ensuring your satisfaction with our platform. If you are not fully satisfied with your subscription or purchase, you may be eligible for a refund. Please review the policy below for details.

REFUNDS

We are committed to customer satisfaction and offer a money-back guarantee in the following situations:

  • If our editor determines that your current situation are not satisfied with our services: You are eligible for a refund.
  • If we determine that our database lacks enough relevant researchers or topics: We will notify you and issue a refund.
  • If we cannot guarantee the number of relevant potential researchers reached: A refund will be processed.

REFUND REQUEST TIMEFRAMES

  • Within 24 hours of purchase: Full refund will be issued.
  • Between 24 and 72 hours of purchase: 80% refund will be issued.
  • After 72 hours: No refunds will be issued.

REFUND PROCESS

To request a refund, please login to your user account and find the purchase history and choose the plan to refund.

EXCEPTIONS

We do not offer refunds under the following conditions:

  • Any purchases made after 72 hours purchased.
  • If services have been utilized or partially used beyond the refund window.
  • Failure to cancel automatic subscription renewals before the next billing cycle.
For defective services or technical issues, please contact our support team to resolve the issue or arrange for potential service credit.

QUESTIONS
If you have any questions regarding this refund policy, feel free to reach out to our customer support team at [email protected].